| Operational Indicator – Thousand | 2017 | 2018 | 2019 | 2020 | 3Q20 | 3Q21 |
|---|---|---|---|---|---|---|
| B2B – Number of Customers | ||||||
| Total | 95.4 | 104.8 | 128.3 | 159.9 | 153.6 | 178.2 |
| Corporate | 10.9 | 13.6 | 15.7 | 16.5 | 15.8* | 21.1 |
| SME | 84.5 | 91.2 | 112.6 | 143.5 | 137.8 | 157.1 |
| M2M Cards (Machine-to-Machine) | – | – | 482 | 1,379 | 1,129 | 1,968 |
| B2C – Number of hits | ||||||
| Broadband | 442.0 | 468.0 | 492.0 | 504.0 | 505.2 | 503.9 |
| Fiber broadband – FTTH | 20.0 | 97.0 | 284.0 | 377.0 | 357.6 | 451.0 |
| Mobile Telephony | 1,206.0 | 1,179.0 | 1,181.0 | 1,140.0 | 1,141.o | 1,106.2 |
| Landline | 525.0 | 525.0 | 483.0 | 460.0 | 463.0 | 435.7 |
| Homes passed – (HPs) | – | – | – | 805.7 | 755.4 | 947.1 |
| % over total number of homes (HP/Total) | – | – | – | 80.0% | 75.8% | 92.3% |
*In January 2020, 2,688 customers were transferred from the corporate to the SME segment.
| Economic and Financial Indicators – (R$ million) | 2017 | 2018 | 2019 | 2020 | 3Q20 | 3Q21 |
|---|---|---|---|---|---|---|
| Net revenue | 1,885.0¹ | 2,013.0² | 2,,127.0 | 2,351.0 | 593.8 | 627.2 |
| B2B | 1,062.1 | 1,165.0 | 1,259.7 | 1,422.5 | 361.9 | 433.9 |
| B2C | 850.4 | 859.5 | 866.7 | 928.3 | 231.9 | 238.3 |
| EBITDA | 721.0 | 845.0 | 970.0 | 1,030.0 | 245.7 | 290.0 |
| EBITDA Margin | 38.0% | 42.0% | 46.0% | 44.0% | 41.4% | 43.1% |
| Recurring EBITDA | 723.6 | 791.4 | 924.7 | 1,008.5 | 245.7 | 286.6 |
| Recurring EBITDA Margin | 38.4% | 39.3% | 43.5% | 42.9% | 41.4% | 42.6% |
| Net Income | 227 | 266 | 291.5 | 202.4 | 28.1 | 94.7 |
| Investiments³ | 509.0 | 594.0 | 755.0 | 462.0 | 305.3 | 872.4 |
| Net Debt | 1,232.0 | 1,515.0 | 1,851.0 | 1,843.0 | 2,343.0 | 2,850.6 |
| Net debt/EBITDA (x) | 1.7 | 1.8 | 1.7 | 1.8 | 1.9 | 2.2 |
¹ ² Segment values before intercompany eliminations.
³ Includes 83 million and 42 million corresponding to acquisitions in 2018 and 2019, respectively, and 670.5 million in investments in subsidiaries in 3Q21.
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